Saplings Timber Trading promises to respect your privacy and protect your personal data. We will always be open about how and why we use your data. We promise to respect your privacy. Your authorised personal details, where necessary are held securely and in strict confidence in accordance with with the Protection Of Personal Information Act (POPIA)

We know that security is very important, so we use the latest technology to ensure that all your personal information is fully protected and remains completely confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Saplings Timber Trading may collect personal information when you use the website or interactions purchasing products and services. This includes when you opt in to our marketing emails. When you conduct business with us you consent to Saplings Timber Trading using your personal information as set out in this Privacy Policy.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please address your request to paul@saplings.co.za.

Uploading material to our site

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site.

What personal information do we keep?

For business purposes we generally hold your name, email address, phone numbers, interests. On our website, we may also collect your activity information, including the IP address of your device.

Personal information collection

Personal information collection occurs with online submissions on the Saplings Timber Trading website, email, phone, facsimile or in person.

You can withhold personal information unless it is impractical for us to do so.

Courts or tribunals may require us in some situations to deal with you on an identified basis.

Cookies and IP addresses

Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To store information about your preferences

• To speed up your searches

• To recognise you when you return to our site

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, which is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use any online shopping. Please refer to your internet browser help file to see how to enable cookies on your computer.

Cookies used on www.saplings.co.za

We may collect information about your computer, including where available your IP address, operating system, browser type, version and the website that you visited prior to this site, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Third-party cookies

To improve the user experience for our customers on www.saplings.co.za we sometimes include content from other websites - for example a video from YouTube, or allow users the opportunity to share information on social networks such as Facebook or Twitter. As a result, you may be sent cookies from these other websites. Saplings Timber Trading does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them. Some of the other business partners that may set cookies on www.saplings.co.za
include:

Google Analytics
(_utma, _utmb, _utmc, _utmz,NID, APISID, PREF, HSID, rememberme)

Google Analytics tracking (and most web tracking software) uses cookies in order to provide meaningful reports about our site visitors. However, Google Analytics cookies do not collect personal data about our website visitors. This information helps us to make improvements to our website, the shopping experience and marketing campaigns. The data stored by these cookies never shows any confidential information.

Information that you disclose publicly or via social media networks

Saplings Timber Trading utilises social media networks that you may interact with. Your personal information will become available according to any privacy settings you have on these platforms). This is beyond Saplings Timber Trading’s responsibility.

Use of your personal information

For:

• provision of our products and services

• response to questions

• record keeping of transactions and contact details

• create a profile for tailoring services for you

• for competitions and promotions in which you participated

• When instructed for legal purposes in the investigation of alleged crime.

Direct marketing

We may use your personal information to contact you about items may be of interest to you.

When you supply your information, you give Saplings Timber Trading authority to communicate with you via email, SMS, MMS, social media and telephone to inform you about relevant products and services offered by us. You may opt out by contacting us or by utilising an 'unsubscribe' facility on a communication we send to you.

When personal information is disclosed

Personal information is never disclosed, except as outlined in this Privacy Policy. It will only be disclosed outside Saplings Timber Trading for the provision of our products and services. This includes

• suppliers of products, maintenance and repairs

• technology providers - ecommerce, internet service providers, internet security providers

• professional advisers - accountants, lawyers, auditors

These third parties can be located overseas.

They must keep your personal information confidential and are not permitted to use your information for their own marketing purposes.

Changes to the Security and Privacy Policy

We keep our Security and Privacy Policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on 26 April 2023.

Contact us

For any questions or complaints please contact us. We will acknowledge and try to resolve a complaint within 10 working days.

Our contact details are:
Saplings Timber Trading
22 Tekstiel Street, Parow Industra 7493, Cape Town
Phone: +27 (0)21 931 2663
E-mail: paul@saplings.co.za